Returns and Refunds Policy

Stone Age Australia / Stone Age Tools
Website: www.stoneagetools.com.au
Phone: 1300 390 391
Last updated: 01/07/2026

At Stone Age Australia / Stone Age Tools, we take pride in supplying quality diamond tools, blades, core drills, machinery accessories and related products.

This Returns and Refunds Policy explains how returns, exchanges and refunds are handled.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You may be entitled to a repair, replacement, refund, exchange or other remedy if a product fails to meet a consumer guarantee, depending on the nature of the issue.

2. Faulty, Damaged or Incorrect Products

Please contact us as soon as possible if you receive a product that is:

  • Faulty;
  • Damaged during delivery;
  • Incorrectly supplied;
  • Not as described.

We may request photos, videos, proof of purchase or return of the product so we can assess the issue.

Where required under Australian Consumer Law, we will provide an appropriate remedy, which may include repair, replacement, exchange, credit or refund.

3. Change-of-Mind Returns

We are not required to provide a refund, exchange or credit if a customer simply changes their mind, orders the wrong product, chooses the wrong size or specification, or no longer requires the item.

However, at our discretion, we may approve a change-of-mind return provided that:

  • The product is unused;
  • The product is in its original packaging;
  • The product is in clean, undamaged and resalable condition;
  • The return request is made within [Insert Number] days of purchase;
  • Proof of purchase is provided;
  • The return is approved by Stone Age Australia / Stone Age Tools before the product is sent back.

Where a change-of-mind return is approved, a 30% restocking fee will apply.

The customer is also responsible for any return freight, handling costs and original delivery charges, unless otherwise agreed in writing.

The 30% restocking fee does not apply where the product is faulty, incorrectly supplied, not as described, or where a remedy is required under Australian Consumer Law.

4. Products That Cannot Be Returned

Unless required by law, we may not accept returns for:

  • Used blades, tools or accessories;
  • Custom-ordered products;
  • Special-order products;
  • Products damaged due to misuse, incorrect operation or poor handling;
  • Products damaged due to incorrect installation or unsuitable application;
  • Clearance or discontinued items, unless faulty;
  • Items not in original, unused or resalable condition.

5. Product Suitability

Customers are responsible for selecting the correct product for their intended machine, material and application.

If you are unsure which product is suitable, please contact us before purchasing. We are happy to assist with product guidance.

Any product recommendation provided by Stone Age Australia / Stone Age Tools is based on the information supplied by the customer at the time. The customer remains responsible for confirming product suitability before use.

6. Product Use and Final Product Damage

Stone Age Australia / Stone Age Tools is a supplier of diamond tools, blades, core drills and related products only.

We do not carry out cutting, drilling, installation, fabrication or operation services unless separately agreed in writing.

Customers are responsible for ensuring that all products are used correctly, safely and for the appropriate application.

Stone Age Australia / Stone Age Tools takes no responsibility for damage caused by a blade, tool or related product to the customer’s final product, material, slab, tile, paver, concrete, stone, machinery, equipment or project where the damage results from incorrect product selection, incorrect application, misuse, operator error, unsuitable machinery, poor handling, insufficient water or cooling, excessive pressure, incorrect speed/RPM, improper installation, or failure to follow recommended operating practices.

Nothing in this section limits or excludes any rights that cannot be excluded under Australian Consumer Law.

7. Assessment of Returned Products

Some products may need to be inspected before a remedy is approved.

  • Assessment may consider:
  • Whether the product was used correctly;
  • Whether the product was suitable for the material and application;
  • Whether the issue is due to manufacturing fault, misuse, normal wear or external damage;
  • Whether the product has been modified, damaged or improperly stored;
  • Whether recommended operating practices were followed.

8. Freight and Return Shipping

For approved faulty-product claims, freight arrangements will be handled in accordance with Australian Consumer Law.

For change-of-mind returns or incorrectly ordered products, the customer is responsible for return freight and any original delivery charges, unless otherwise agreed in writing.

9. Refund Processing

Approved refunds will generally be processed using the original payment method.

Refund processing times may vary depending on your bank or payment provider.

10. How to Request a Return

To request a return, please contact us with:

  • Your name;
  • Business name, if applicable;
  • Invoice or order number;
  • Product details;
  • Reason for return;
  • Photos or videos, where relevant.

Contact:
Stone Age Australia / Stone Age Tools
Website: www.stoneagetools.com.au
Phone: 1300 390 391
Email: sales@stoneageaustralia.com.au
Address: 6/7 Dunstans Court, Thomastown, Victoria 3074